Easy rides
for all

Frequently asked questions

What is Yalla Bikes?+

Yalla is an electric bike and e-scooter sharing service that helps you move easily around the community. Simply open the Yalla app to find a nearby vehicle, unlock it, and start your ride.

 

How do I start a ride?+

Starting a ride is simple:

1. Download the Yalla Bikes app and register.
2. Find a nearby e-bike or e-scooter in the app.
3. Scan the vehicle using the app to unlock it.
4. Use YALLA code for your 1st FREE ride
5. Enjoy your ride and follow the safety rules.

Do I need the app to ride?+

Yes. You need the Yalla Bikes app to locate vehicles, unlock them, and start your ride.

Can I reserve an e-bike or e-scooter?+

Yes. You can open the Yalla Bikes app, locate a nearby vehicle, and reserve it for later or unlock it immediately to start riding.

Who can ride Yalla bikes?+

Riders must be 18 years or older and should follow all traffic and safety rules while riding.

What safety rules should I follow?+

For a safe ride:

Always wear a helmet

Respect traffic rules

Only one rider per vehicle

Park responsibly at designated racks or areas

How fast can Yalla bikes go?+

Yalla vehicles have a top speed of around 25 km/h depending on the vehicle type.

What is the range of the vehicles?+

The range depends on the vehicle:

Some e-bikes can travel up to 90 km on a single charge

Scooters typically have a range of around 55 km per charge

 

How do I end my ride?+

Once you reach your destination:

1. Park the vehicle responsibly.
2. End the ride through the Yalla Bikes app.
3. Take a picture of the vehicle to show its condition
4. Make sure the vehicle is properly parked before leaving.

How can I report a damaged vehicle?+

If you notice a damaged vehicle, you can report it through the Yalla Bikes app or contact the support team.